1)Please allow us 48 hours to process your order.
2)Your order will be sent door to door. You will receive a confirmation email with order details and the shipping tracking number on the day it is dispatched. With this tracking number you can track the shipping progress of your purchase.
3)Please allow 5-7 working days for delivery of your bags, few orders may take longer depending on time of ordering (weekends, holidays) destination and country.Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense.
We guarantees to deliver all products at your door promptly and safely as promised. All packages will be clear of customs and will be stated as samples or gifts to avoid import taxes. If your goods lost during the shipment phase, we take full responsibility and will reship you on our expense.
Returns & Exchange
We make sure all products are top quality and are certain our customers will simply love it!
But, in the case a customer wish to return /exchange products, we offer a 7-10 days return policy (upon receiving your order).
If you are unsatisfied with your purchase, please contact us for the return address, Item must be sent back unused and please include all the original packing, material, merchandise, and any included accessories in your package.
Once we have received the products, we will refund / exchange the item.Return shipping fee is carried out by the customer, and have to be shipped out with a tracking number.
1) Quality Problems
When you receive the package, please check if the package is damaged when shipping, in that case,please refused to sign the package. When you opened the package, and find the products have the quality problem, please take a photo about that and send e-mail to us, after we confirm, we will re-send a new bag to you or full refund to you.
2) Non-Quality Problems
Our website cannot give a full refund for non-quality problems such as:
The product does not look like the ones in your picture.
The product is not what I imagine it to be.
I am not satisfied with this product.
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the return shipping fees). When we receive the products,we will also deduct the shipping fee and 10% handling fee.